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•Improving Value-added Business Communication Skills@

Instructs you on how to conduct proper business discussions, when to make judgements vs. share emotions, and it tells you 10 key point to effective communication. Produced by the Ag Marketing Resource Center, Iowa State University.
Category: top/ Business - Work/ Business Communication/ Oral Communication
Submitted by: vanessa;
http://www.extension.iastate.edu/AgDM/wholefarm/html/c5 ...

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•The Perfect Business Apology@

Learn how to tailor the perfect business apology to customers, associates, and partners through letters and verbal communication. See examples and learn when and how to apologize.
Category: top/ Business - Work/ Business Communication/ Customer Communication
http://www.perfectapology.com/business-apology.html

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•Audience Analysis: Technical Writing@

Provides guidance on audience analysis for technical writing. Includes an Audience Analysis Worksheet and tips on tailoring writing for a particular journal audience.
Category: top/ Business - Work/ Business Communication/ Audience Analysis
http://wiz.cath.vt.edu/tw/TechnicalWriting/LayAudience/ ...

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•Top 10 Telephone Etiquette Tips for Customer Service Providers@

A downloadable Word docment with basic tips on how to interact with customers on the phone.
Category: top/ Business - Work/ Business Communication/ Customer Communication
Submitted by: nicehit;
http://www.mcgill.ca/files/hr/SD_customer_phone_etiquet ...

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•Global Communication@

Communicaid has become a leader in the field of bespoke language, cultural awareness and communication skills training to the world’s leading corporate and public organisations.
Category: top/ Business - Work/ Business Communication/ Cross-Cultural Communication
Submitted by: christelle123;
http://www.communicaid.com/

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•Negative Messages

This website is about communicating negative messages, its business applications, and a set of specific guidelines to follow in order to maximize goodwill and prevent legal liability. Contains summary, PowerPoint presentation, and reference links.
http://pdstm.freehostia.com/

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