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Top 5 Reasons Why “The Customer Is Always Right” is Wrong
A blog about cutomer relations by Alexander Kjerulf, who speaks and consults on happiness at work all over the world.
Submitted by: nicehit;
http://positivesharing.com/2006/07/why-the-customer-is- ...     [More Info...]

Rate this Page;  User Ranking:5.0

The Perfect Business Apology
Learn how to tailor the perfect business apology to customers, associates, and partners through letters and verbal communication. See examples and learn when and how to apologize.
http://www.perfectapology.com/business-apology.html     [More Info...]

Rate this Page;  User Ranking:4.7

Phone Tips: Now Hear This Inc.
Basic tips on how to improve your phone skills. Your customers don’t have the benefit of a nice firm handshake; they can’t see a smile or how well you’re dressed; no body language to read; no facial expressions for cues. You only have your audible senses
Submitted by: carl;
http://www.phoneskills.com/keynotes.asp     [More Info...]

Rate this Page;  User Ranking:3.0

Top 10 Telephone Etiquette Tips for Customer Service Providers
A downloadable Word docment with basic tips on how to interact with customers on the phone.
Submitted by: nicehit;
http://www.mcgill.ca/files/hr/SD_customer_phone_etiquet ...     [More Info...]

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The Customer is Not Always Right
A few guidelines for insuring your customers are your partners. Written by James Mapes for The Quantum Leap Thinking Organization.
Submitted by: nicehit;
http://www.jamesmapes.com/articles/02_customer-not-righ ...     [More Info...]

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